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Terms of Use

Description of Service

You and Scientiaarc Solutions LLP (“scientiaarc” “we”, “us”, and “our”) agree that your access to and use of the website located at www.scientiaarc.com (the “Website”) and the Research Services, IT Services, Editing and Publication Services offered via the website by scientiaarc (the “services”) is subject to your agreement to these terms of service, which will become a binding agreement between you and scientiaarc (the “Agreement”). Scientiaarc is willing to allow you access to the website and provide the services only upon the condition that you accept all of the terms of this agreement. please read these terms carefully. You are continued to use or browsing of the website and services or your registration of an account shall constitute consent to these terms. if you do not agree, do not proceed with the use of the website and services.

Payment Terms

Amount Owed: The amount owed for any Services or Subscriptions is the amount displayed at the time of order completion and is due in full before the delivery of any Services or subscriptions unless otherwise expressly agreed by SCIENTIAARC. Such arrangements can be made by contacting Customer Support at support@scientiaarc.com.

Subscription Payment: Payment for a subscription must be made to start the subscription period, which will then run for one year, concurrently, starting on the date of purchase.

Overpayment: In the case of overpayment, SCIENTIAARC will provide a credit to your SCIENTIAARC account which is not redeemable for payment. The SCIENTIAARC credit can be used to submit future manuscripts.

Recurring Payments: When you purchase any Services on a subscription basis, you agree that you will pay the owed amount at the beginning of each billing period until the subscription agreement is ended by either you or SCIENTIAARC. Your subscription will automatically end one year from the date it is initiated, at which point you will need to resubscribe to have continuing access to the Services.

  • The confirmation must revert within a maximum of 3 days.

  • Once the process has been confirmed, the refund was not applicable.

  • An email confirmation will be sent for every transaction for all services provided.

Registration & Delivery: Formerly initiating any service, the administration will check the requirement of service, payment terms, time duration of completion and service agreement which will be get confirmed officially through email confirmation. Once the email confirmation is verified, our administration will proceed with sending the payment quotation, banking details, payment installments, terms & conditions, and expected delivery schedule of total work to his /her respective email. Once the registration process is complete, the work will be initiated and within a certain schedule, the installments of payments should be paid to continue with the service engaged. After the work completion, the delivery process will be priorly notified to the client and the final payments will be taken at the time of delivery, if the client is not responded or the period of delivery exceeds more than 15 days, his/her service registered will be cancelled with immediate effect without notice.

Cancellation & Refund Policy: Refund policy will not be applicable if the total work is completed, if any queries regarding your work, we took the rights to make efforts to complete the work to the ultimate level. In case of a refund of any service, the client should request the refund policy before 24hours from the date of work registration and client can claim100% refund on his/her services registered. Exceeding of the time period, refund policy will not be applicable, as we incurred our manpower, technology, and other resources covered on the total payment will not change as per the state of mind. The refund policy will not be applicable once a service is confirmed from the client/change of service after registration or completion, however, we are commencing to complete the selected service at any cost once it is processed will not change until the additional fee is charged for particular services. In case of any Offers and Promotions are applied, the payment will be NON-REFUNDABLE at any point.

Client Responsibility: We support publication services for clients to publish their independent articles, so we seek a good response from the client to make the necessary changes asked by the submitted/rejected journals. If the client responds to those comments and modifies the article on time we mentioned during the publication process, we took our maximum effort to get publish it. We took only quality articles from clients for publishing and the article are peer screened and reviewed for finding quality issues before any journal submission. We won’t take any responsibility for journal rejection due to novelty issues, plagiarism issues, copied content, irrelevant content, poor article quality factors and other issues pointed out by the journal for his/her article sent for publication. When the article got rejected, it is the responsibility of the client to solve the issues on the article and get our resubmission support for the further publication process. If the client not responded to his/her article publication services for more than 20 days or the particular time demanded, his/her publication support services will be closed permanently without any further notice.

Project Closing & Cancellation: Every work is pre-scheduled before it starts or ends. Our team will periodically follow and track every work as scheduled. For each independent work, an email confirmation will gather from the client’s end for validation and further proceeding. Each process will be informed initially before it takes place. Delivery of work will be informed earlier before/after due dates as per the client's convenience. Payment terms of each service will be get confirmed before registration and payments should be remitted as per each service due, there will be no furbishing of payment once it is confirmed and registered for his/her service. If the client has not responded to his/her work registered for more than 10 days or the particular time demanded after completion or fails to remit payment terms, his/her support services will be closed permanently without any further notice and there will no refund policy applies as per our terms and conditions.

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For Enquiry Requests

For Work Updates/Queries

  • Request your queries or work updates through our official email info@scientiaarc.com

  • Mention clear details of queries through our official email info@scientiaarc.com

  • Request a call back for technical discussion through our official email info@scientiaarc.com

  • If any updates are received from journals, emails will be sent from our end for updates every 20 to 40 Days.

For Technical Discussion

Responses From Our Team

  • Once we received an email from your end, it will be responded with a reply in 24 hours or less.

  • A request for a call-back will be responded to with a reply in 24 hours or less and schedule a call-back with technical experts in 48 hours.

  • Our service responses are available from Monday to Friday from 9.00 am to 6.00 pm IST. We request you to send your queries at that particular time for better responses.

Work Updation Policy
Client Communication

By subscribing and communicating with Scientiaarc, you are opting in to receive communications from us regarding our products and services, including customer newsletters, special offers, and exclusive discounts. For more details about how we collect and use customer information, please visit our Privacy Policy page. We reserve the right to refuse service to customers who ask us to engage in unethical practices, are verbally abusive toward our Customer Service agents, and/or exploit our services and policies.

Rework & Work Extension Policy

Rework Policy:  This policy is eligible for clients who can claim a free rework after work is delivered. The rework policy is applicable to claim within 5 days from the work delivered to the client. If fail to claim after the eligible time, the rework will not be conducted.

Work Extension Policy: The time extension of his/her service can be extended by subscribing the monthly or yearly subscription plans. This extension subscription is only for continuing his/her already registered service with us and for conducting any new service on that subscription additional service charges are applicable.

Conduct of Prohibition

By using the Website or Services, you agree that you will not engage in any activity that violates applicable laws, is harmful to the Services, Scientiaarc, and its employees, or other users of the Website and Services. We reserve the right to stop providing Services, terminate or suspend active accounts, and make files unavailable by deletion or removal of access in cases where infringing conduct occurs, including but not limited to the following:

  • Uploading, storing or submitting for services any material containing software or software code that is potentially harmful if transferred to, read by, or executed by SCIENTIAARC domain systems.

  • Uploading, storing or submitting for Services any material related to activities that exploit, harm, or threaten to harm children or any material that incites violence or instructs others in methods of performing illegal activities.

  • Uploading, storing or submitting for Services any material intended to deceive, defraud, extort or impersonate others or to be sent as unsolicited bulk communication via electronic communications, including the editing and translation of text related to the deceptive impersonation of others to extract and exfiltrate funds or sensitive information or to gain unauthorized access to locations or information.

  • Abusing the services to circumvent copyright laws or plagiarism detection software or to facilitate the use of written material without permission or proper citation.

  • Sharing accounts with other users to avoid subscription payments will lead to misconduct.

  • Impersonating another person or entity or misrepresenting your affiliation with a person or entity, either to gain unauthorized access or to make unauthorized use of features or discounts available to specific users or groups of users.

  • Directing offensive or abusive speech toward employees and agents of SCIENTIAARC during customer service or other communication interactions.

  • Repeatedly filing complaints in bad faith or without a reasonable basis, and continuing to do so after we will suspend or restrict your access to the Services.

  • Hacking, exploiting, or reverse-engineering the provided Services or their features or engaging in any use of the service intended to facilitate the development of a derivative product or service.

  • Using or attempting to use the Services to access or reveal proprietary information owned by SCIENTIAARC or other parties, including information that may be contained in linguistic data models.

  • Reselling the services or using them as a component in the delivery of any paid service without the express agreement of SCIENTIAARC.

  • Undertaking any other activity that may cause harm to SCIENTIAARC or its infrastructure, customers, employees, or affiliates.

Our Intellectual Property Rights

You acknowledge that SCIENTIAARC owns all right, title and interest in and to the Website and the Services (the “Scientiaarc Rights”), and such Scientiaarc Rights are protected under The Limited Liability Partnership Act, 2008, Government of India.

  • You also agree that you will not use any other automated device, or manual process to monitor or copy any content from the Website, or create derivatives of any content from the Service or of the proprietary software behind the Website or the Services

  • Directly or indirectly, reverse engineer or aid or assist in the reverse engineering of all or any part of Services or Website except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation

  • Knowingly use the Services in any manner that could damage, disable, overburden, or impair those services or interfere with any other party's use and enjoyment of said services. Reverse engineering for purposes of this section includes, without limitation, decompiling, disassembly or otherwise deriving source code.

You further acknowledge that any trademarks, service marks, logos, and product and service names are trademarks of Scientiaarc (“SCIENTIAARC Trademarks”). Except as otherwise permitted by law, you agree that you will not use or display the SCIENTIAARC Trademarks without SCIENTIAARC prior written consent.

Limitation of Liability

In no event will SCIENTIAARC, its parents, subsidiaries, affiliates, and its directors, officers, agents, contractors, partners, and employees be liable to you or any third person for any indirect, consequential, exemplary, incidental, special or punitive damages, including damages for any lost profits or lost data arising from your use of the web site or the services, even if SCIENTIAARC is aware or has been advised of the possibility of such damages. SCIENTIAARC shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond SCIENTIAARC's reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation (including "line-noise" interference).

Miscellaneous

This Agreement sets forth the entire agreement between you and SCIENTIAARC about your use of the Website and the Services. We reserve the right, at our sole discretion, to change, modify, add, or delete portions of this Agreement at any time. without further notice. If we do this, we will post the changes to this Agreement on this page and will indicate at the top of this page the new effective date (i.e., the LAST UPDATED DATE). The changes will only affect your use of the Services or the Website after the effective date of the change unless we indicate otherwise. While we may notify you directly of material changes on this Website, you must check this page from time to time to take notice of any changes we make, as they are binding on you. Your continued use of the Services or the Website after any such changes constitutes your acceptance of the revised Agreement. If you do not agree to abide by this Agreement or any future revised Agreement, do not use or access the Services or the Website. It is your responsibility to regularly review this Agreement. If any provision of this Agreement is held invalid or unenforceable, such provision shall be revised to the extent necessary to cure the invalidity or unenforceability, and the remainder of this Agreement shall continue in full force and effect. SCIENTIAARC’s failure to exercise any right or provision of this Agreement shall not constitute a waiver of such right or provision.

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